Bulb apologizes to customers after direct debit error on energy bill

ENERGY giant Bulb has apologized to its customers for making an error that affects their withdrawals.

A technical issue means payments will be taken later than usual.


Bulb apologized to customers after making a direct debit error on their energy billCredit: bulb

In an email to customers, Bulb said, “Sorry for the delay.”

The energy company explained that it could take a little longer than normal for customers to pay their dues this month.

Most of the time, customer payments left their bank accounts on the first of the month.

To make up for lost time, Bulb is accepting payments instead on June 15.

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Of its more than 1.5 million UK customers, only a “small number” are believed to have been affected.

A Bulb spokesperson said: “Due to this outage, a small number of direct debit payments for June 1 were not made.

“We have already started to communicate this to the affected members, explaining that their payments will be taken in the next few days, giving them appropriate notice of the payments.

“No other payments were affected that day and members do not need to take any action.”

The energy giant also apologized for any inconvenience caused to those waiting for their money to come out.

Next month, however, things should return to normal and payments will once again leave the accounts first.

That hasn’t stopped customers from complaining on social media.

“This shouldn’t be allowed,” one user said on Twitter.

“When people live on limited budgets and assume their bill payments have gone smoothly, something like this can get them into debt, leave them without groceries, etc.”

Another expressed the same: “You didn’t take my direct debit this month Bulb, shouldn’t it have been taken now?

“I prefer not to fall behind due to a missed payment on your behalf.”

“Any reason my payment for June hasn’t been taken yet?” another asked the energy supplier.

If you have since paid your outstanding bill manually, your direct debit will not be issued until later this month.

If for some reason this happens twice, you should contact Bulb directly to fix the error.

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You can reach the company on 0300 30 30 635, or via its online webchat.

But Bulb said it will contact people directly to thank them for their payment and confirm receipt – so you should get a message telling you when you no longer need to worry about it.

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