Nationwide has confirmed that a “small number” of debit card payments are incorrectly declined online and in stores. Customers of the construction company filed a complaint this afternoon
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Customers across the country became furious this afternoon after their debit card payments were declined in stores and online.
The construction company confirmed it was having trouble in a tweet on social media.
Responding to a customer on Twitter, he said: “We’re sorry, a small number of debit cards are being wrongly declined online and in stores at the moment.
“We are working to resolve this issue as quickly as possible.”
DownDetector outage tracking shows the technical issue started around 1pm today. According to its breakdown, most complaints (43%) relate to online banking.
Some 32% of people have difficulty transferring funds, while 25% complain about mobile banking.
In a tweet to Nationwide earlier today, a customer said: “Are there any issues with account balances? I made a purchase but the money is still in my account and not was not taken.”
Another said: “I’m trying to make a withdrawal from my Sky betting account to my Nationwide account, it’s not going through.
Are you having any issues with Nationwide today? Let us know: firstname.lastname@example.org
“It’s declined on your end, were there any issues blocking this just I used my card to make a deposit.”
A third tweeted: “Are you having trouble with online banking? My account balance is higher than it should be and I can’t make payments online. No message on app.”
A fourth complained: “I have to do some shopping but I can’t because my card is declining every month, there is something new.”
Nationwide advised customers who used their cards today to be patient as “it may take longer than usual for the pending transaction to appear”.
The Mirror has contacted Nationwide for comment.
This is not the first time that the building society has been affected by technical problems.
Customers saw payments to their accounts delayed on New Year’s Eve – just days after a separate outage in the run-up to Christmas.
Are you entitled to reimbursement for bank glitches?
If your banking services have gone down, you are not automatically entitled to compensation – rather it depends on the severity of the breakdown that affected you.
For example, if it caused you to miss a bill or some kind of payment.
It also depends on how long the service interruption lasted and how quickly the bank worked to resolve it.
At national scale has a dedicated page on its website to help you file a complaint.
If you plan to file a complaint, you need to gather evidence about how the service issues affected you and for how long.
If you are desperate to access your money but your online services are down, you should be able to visit your local bank branch to withdraw your funds as normal.
If you don’t have a local bank branch nearby or can’t get to one, try calling your bank or contacting them on social media to ask what to do.